What is Kapture CRM?
Elevate your customer experience to new heights with Kapture CRM – the forefront AI-driven platform tailored for enterprises across diverse industries like Retail, BFSI, Consumer Durables, and Travel. Boasting built-in customizations and unmatched flexibility, Kapture stands as the go-to CX partner for major businesses. Praised by over 1000 enterprises, it optimizes contact center efficiency and cost-effectiveness. Empowering both support teams and customers, Kapture features an intelligent Agent Assistant Bot, a comprehensive Customer 360 View, and robust Knowledge Management. Utilizing generative AI, it ensures hyper-personalized support, delivering unique resolutions based on individual customer profiles. With seamless automation, hassle-free migration, and top-tier security measures, Kapture CRM is the ultimate choice for businesses aiming to revolutionize their customer interactions.
TechScout Score
TechScout awards and recognition
TechScout Awards and Recognition section highlights the prestigious accolades and industry certifications the software has received.
Need Help Choosing the Right Software ?
We understand that selecting the right software can be challenging. Fill out the form below, and our team will assist you in finding the best solution for your needs.
Key Features
Knowledge Management
On-Demand (SaaS)
Mobile App
Self Service Portal
Surveys & Feedback
Dashboard
Call Center Management
Ticket Management
Real Time Analytics
Import & Export Data
Customization
Multi-Channel Communication
USP of Kapture CRM
Industry-Tailored Solutions
Kapture CRM offers customizations for diverse industries, including Retail, serving as a CX partner for leading e-commerce giants.
Hyper-personalized Customer Experience
Utilizes generative AI for personalized, contextual, and intelligent support, delivering unique resolutions based on customer profiles and interactions.
Future-Proof Technology
Utilizes a multi-tenant architecture cloud platform, ensuring a future-proof solution for enterprises.
Seamless API Integrations
Boasts 1000+ out-of-the-box Enterprise API integrations for centralized support operations and extraordinary agent performance.
Enterprise-Grade Security and Compliance
Encrypts sensitive data, masks PHI/PPI information, and provides access only to necessary information, ensuring enterprise-grade security and compliance.
Kapture CRM Specifications
Device:
Accessible on desktop, mobile, and tablet devices
Deployment:
Cloud-Based
Suitable For:
Customer Support, Helpdesk Management, Contact Centers, AI-powered CX Solutions
Business Specific:
Industry-Specific CX Solutions for BFSI, Retail, Travel, Digital Native, Energy & Utilities, Consumer Durables
Business Size:
Small, Medium, and Large Enterprises
Customer Support:
24/7 Support via Live Chat, Email, and Phone
Training:
Documentation, Webinars, Live Online, In-Person Training
Language:
Supports Multiple Languages, Including English
Full Address:
Kapture CX Headquarters: Bengaluru, India
Alternative Software
3dcart
Team Training & Documentation
Revolutionize team onboarding and knowledge sharing with interactive training modules and centralized documentation.
