What is Freshcaller?
Freshcaller is a cloud-based contact center solution designed to streamline customer interactions through intuitive voice AI capabilities. With features like advanced inbound routing, AI-powered voice bots, and seamless integration with Freshdesk, it enables businesses to provide exceptional customer service effortlessly. Its scalable and remote-ready platform empowers teams to collaborate effectively, monitor performance in real-time, and optimize operations for maximum efficiency. By offering personalized voice interactions, call recordings, and omnichannel service options, Freshcaller helps businesses enhance customer
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Key Features
IVR and Dial Groups
Call Routing
Call Recording
Call Logs
Call Management
Real Time Monitoring
Workflow Management
Key Performance Indicators
Conferencing
Call Center Management
Call Monitoring
IVR / Voice Recognition
USP of Freshcaller
Intuitive and Scalable
Freshcaller allows businesses to set up their contact center quickly and efficiently. It offers advanced inbound routing and supports global operations with options to bring your own carrier or purchase numbers from over 90 countries.
Effortless Performance:
Freshcaller provides insights into customer interactions through call recordings, post-call transcripts, and live dashboards. This helps in monitoring agent performance and ensuring customer satisfaction.
Omnichannel Service
Freshcaller seamlessly integrates with Freshdesk, allowing users to make calls within the helpdesk platform and convert calls to tickets with a single click. This facilitates continuity in customer conversations across multiple channels.
Better Together with Freshdesk and Freshworks Neo
Freshcaller is part of the Freshworks ecosystem, enabling businesses to deliver exceptional customer experiences. Integration with Freshdesk and Freshworks Neo platform enhances support capabilities, offering unified messaging API, easy integrations, and customizable analytics.
Freshcaller Specifications
Device:
Accessible on desktop, mobile, and tablet devices
Deployment:
Cloud-Based
Suitable For:
Customer Support, IT Service Management, Sales, Marketing, and Enterprise Service Management
Business Specific:
Designed for call centers, customer service teams, sales teams, and IT support teams
Business Size:
Small, Medium, and Large Enterprises
Customer Support:
Email, Phone, Live Chat, Community Support, and Knowledge Base
Training:
Documentation, Webinars, Live Online Training, and In-Person Training
Language:
English, Deutsch, Nederlands, Français, Svenska, Español (España), Español (América Latina), Português (Brasil), 日本語
Full Address:
Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, USA
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