What is Exotel ?
Exotel is a leading Connected Customer Conversation Platform, offering streamlined communication solutions for businesses worldwide. With a focus on fostering lasting customer loyalty, Exotel facilitates personalized interactions across various channels, enhancing engagement and driving advocacy. Their cloud-first approach ensures reliability and flexibility, empowering businesses to adapt and thrive in a rapidly evolving environment. Trusted by over 7000 businesses in 60+ countries, Exotel provides innovative tools such as AI-powered chatbots, omnichannel engagement, and secure data management, all geared towards delivering seamless customer experiences.
TechScout Score
TechScout awards and recognition
TechScout Awards and Recognition section highlights the prestigious accolades and industry certifications the software has received.
Need Help Choosing the Right Software ?
We understand that selecting the right software can be challenging. Fill out the form below, and our team will assist you in finding the best solution for your needs.
Key Features
SMS
Lead Management
IVR and Dial Groups
Call Routing
Customisable Welcome Greeting
Multiple Extension
Complete Messaging Platform
API Integration
Call Recording
Call Logs
Smart Call Tracking
Multiple Simultaneous Calls
USP of Exotel
AI-driven Solutions
With 'The House of AI', Exotel integrates advanced AI technology to enhance productivity, efficiency, and modernize customer conversations, both with agents and bots.
Scale and Efficiency
Exotel boasts impressive metrics, including resolving billions of queries through AI bots, engaging with millions of people annually, and supporting thousands of agents on the cloud.
Trust and Data Security
Exotel prioritizes data security, being PCI-DSS and ISO 27001:2013 compliant, ensuring peace of mind for businesses entrusting their customer data.
Cloud-first Infrastructure
Built on a cloud-first operator infrastructure (Exosphere), Exotel ensures high uptimes, connectivity, and reliability through patented monitoring technology and backup routes.
Industry-specific Solutions
Exotel provides tailored solutions for various industries, including banking, logistics, healthcare, and hyperlocal businesses, catering to specific needs and challenges.
Exotel Specifications
Device:
Cloud-based platform accessible via web browsers on computers, tablets, and smartphones.
Deployment:
Cloud-based deployment with options for both public and private clouds.
Suitable For:
Enterprises across various industries, including BFSI, eCommerce, Logistics, Healthcare, and Education.
Business Specific:
Designed for businesses aiming to enhance customer engagement through omnichannel communication solutions.
Business Size:
Scalable for businesses of all sizes, from small enterprises to large corporations.
Customer Support:
24/7 support through regional partners, ensuring continuous assistance.
Training:
Offers resources such as blogs, case studies, webinars, and a knowledge center for user training.
Language:
Supports multiple languages to cater to a diverse user base.
Full Address:
Exotel Techcom Pvt. Ltd., Bengaluru, Karnataka, India.
Alternative Software
3dcart
Team Training & Documentation
Revolutionize team onboarding and knowledge sharing with interactive training modules and centralized documentation.
