What is CloudTalk?
CloudTalk is a VoIP business calling solution designed for customer service and sales teams. With over 70 features and seamless integration with CRMs and helpdesk tools, it offers automation, analytics, and scalability to optimize performance and enhance customer experience. Its AI-powered features include automatic call transcriptions and sentiment analytics, ensuring future-proofing for businesses. CloudTalk provides unparalleled control over the customer journey, facilitating faster, easier, and more efficient connections with customers globally.
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Key Features
SMS
Training Management
Call Center
Mobile App
Contact Management
IVR and Dial Groups
Call Routing
API Integration
Call Recording
Call Logs
Smart Call Tracking
Toll Free Number
USP of CloudTalk
Global Coverage
CloudTalk offers extensive international number coverage, ensuring that businesses can connect with customers anywhere in the world.
Time Saving
With CloudTalk's efficient setup process, businesses can establish their entire phone system within just a few hours, saving valuable time and resources.
AI-Powered Conversational Intelligence
CloudTalk future-proofs businesses by integrating artificial intelligence tools such as automatic call transcriptions, sentiment analytics, and intelligent searching, enabling teams to optimize performance and increase calling efficiency.
Data & Analytics
CloudTalk collects, centralizes, and processes all calling data, offering built-in analytics that empower managers to make informed decisions and optimize performance.
Industry-Specific Solutions
CloudTalk caters to various industries such as e-commerce, IT, financial services, healthcare, and more, offering tailored solutions to meet specific business needs.
CloudTalk Specifications
Device:
Accessible on desktop, mobile, and tablet devices
Deployment:
Cloud-based
Suitable For:
Sales teams, customer support teams, IT & operations, remote teams
Business Specific:
Call center operations, outbound sales, inbound customer support, AI-powered analytics
Business Size:
Micro businesses, small businesses, medium & large businesses
Customer Support:
24/7 support with expert assistance
Training:
Onboarding portal, help center, expert guides, ebooks
Language:
Supports multiple languages including English, Deutsch, Español, Français, Português, Italiano, Slovenská, العربية, Nederlands, עברית, Română, Svenska, Türkçe, Magyar, Ελληνικά, Polski, 繁體中文, Melayu, Dansk
Full Address:
150 West, 25th Street, RM 403, 10001, New York City, New York, United States
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