What is Avaya ?
Avaya Experience Platform is a software solution designed to revolutionize customer experience (CX) by seamlessly integrating digital channels, AI virtual agents, workflow automation, and actionable insights. Recognized as a leader in intelligent contact centers, Avaya enables businesses to deliver unforgettable experiences that drive ROI, empower teams, and nurture meaningful customer relationships. With Avaya, organizations can unlock new CX capabilities to meet rising customer expectations while keeping current operations intact. Whether it's boosting customer satisfaction like Atento, providing personalized healthcare services like Johns Hopkins Healthcare System, or facilitating digital transformations like DIRECTV in Latin America, Avaya empowers businesses across various industries to innovate, evolve, and thrive in the digital age.
TechScout Score
TechScout awards and recognition
TechScout Awards and Recognition section highlights the prestigious accolades and industry certifications the software has received.
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Key Features
Call Management
Applications Management
Surveys & Feedback
Call Center Management
Call Sharing
Chat / Messaging
Auto Dialer
Time & Attendance
Alerts / Escalation
USP of Avaya
Avaya Experience Platform
Avaya offers a comprehensive platform designed to revolutionize customer experiences. It includes features like digital channels, AI virtual agents, workflow automation, and actionable insights. These tools empower teams to deliver seamless and meaningful customer relationships.
Examples of Successful Implementations
Avaya showcases several real-world success stories, such as Atento, Johns Hopkins Healthcare System, DIRECTV in Latin America, Clemson University, and G-Star Raw. These examples highlight Avaya's ability to boost customer satisfaction, enhance agent productivity, personalize services, ensure high availability of communications, and facilitate digital transformations.
Diverse Range of Solutions
Avaya offers a wide range of products and solutions tailored to various business needs, including Avaya Cloud Office, Avaya Spaces, Avaya Call Center Elite, Avaya Aura Platform, Avaya IP Office, and more. This diversity allows businesses to choose solutions that best fit their requirements.
Avaya Specifications
Deployment:
Cloud-Based (Public and Private Cloud options) and On-Premises.
Suitable For:
Enterprises seeking to enhance customer and employee experiences through AI-driven solutions.
Business Specific:
Designed for various industries, including healthcare, education, financial services, media and entertainment, and the public sector.
Business Size:
Scalable for businesses of all sizes, from small and midsize to large enterprises.
Customer Support:
Avaya Services offer expert assistance to maximize investment.
Training:
Avaya Learning Services provide in-person and online training to understand the platform's capabilities.
Full Address:
Avaya Inc.
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