What is Ameyo?
Ameyo is an AI-powered Cloud Customer Engagement Platform that offers a suite of solutions for sales, service, and collections. It includes enterprise contact center solutions, remote call center solutions, omnichannel helpdesk, video contact center, WhatsApp Business API, communication platform integration, and more. Ameyo has been recognized for its leadership in customer experience and contact center solutions, receiving awards such as an honorable mention in the Gartner Magic Quadrant and the Frost & Sullivan Asia Pacific CCI Leadership Award. With features like interactive voice response, CRM integration, auto dialer, and extensive resources like ebooks and case studies, Ameyo empowers businesses to enhance customer experience and streamline operations.
TechScout Score
TechScout awards and recognition
TechScout Awards and Recognition section highlights the prestigious accolades and industry certifications the software has received.
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Key Features
CRM integration
Knowledge Management
Multiuser Login & Role-based access control
Performance Management
SMS
Appointment Management
Call Center
Quality Management
Mobile App
Lead Management
Contact Management
IVR and Dial Groups
USP of Ameyo
Video Chat Integration
Their solutions include video contact center capabilities, enabling humanized interactions and enhanced customer engagement.
WhatsApp Business API
Integration with WhatsApp Business API allows for accelerated sales and efficient customer support through the popular messaging platform.
Real-Time Communication Integration
Their communication platform allows businesses to integrate real-time communications without the need for owning or building a separate system.
Truecaller Verified ID Integration
Integration with Truecaller for Business helps increase call pick-up rates, improving overall customer communication effectiveness.
Industry Recognition
Ameyo has received several awards and recognitions, including mentions in Gartner Magic Quadrant, Frost & Sullivan Asia Pacific CCI Leadership Award, and Deloitte Technology Fast 500 Asia Pacific.
Ameyo Specifications
Device:
Accessible on desktop, mobile, and tablet devices
Deployment:
Cloud-Based
Suitable For:
Customer service, sales, and collections operations
Business Specific:
Ideal for enterprises, banks, financial institutions, e-commerce, and customer-centric businesses
Business Size:
Small, Medium, and Large Enterprises
Customer Support:
Email, Phone, Live Chat, Documentation
Training:
Online training, Documentation, Webinars
Language:
Supports multiple languages (specific languages not mentioned on the website)
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